#NewBusiness Chit-Chat: Offshore Virtual Assistants: Good, or Bad for the Economy?

by Chris C. Ducker · 35 comments

offshore worker economyEarlier today I was interviewed for a podcast, we spoke about a lot of small business principles and strategies, and one of the questions poised to me was today’s discussion point. Obviously, I’m a big believer in working with offshore staff to leverage your time, financials and business growth potential.

I was also ‘cornered’ by pro-blogger John Chow minutes before my presentation at BlogWorld Expo (I’ve been asked to speak again in New York, this coming June, too!) last year where he asked the question ‘How does it feel to know you’re destroying the American economy by promoting offshore outsourcing?”.

It was a fair enough question – and I gave my answer, which was basically the following:

The fact is that it’s the small businesses that fuel any local economy, and a lot of the time these businesses are in bootstrapping mode. Every little the can save makes a big difference to their bottom line. Not only this, but from a business owner standpoint, it simply doesn’t make any sense to me why you would decide to pay $3,000 to have a web developer work for you, managing your websites, when an offshore, highly skilled and experience worker can do the same job for $800…

Fair comment, I believe… And I’m obviously a big believer in working with offshore staff to leverage your time, financials and business growth potential and have helped hundreds of business owners do just that through my Virtual Staff Finder company.

Now… I appreciate that this is a touchy subject, one that we’ve discussed in a round-about way before, and one where opinions will come into play quite heavily, hence today’s discussion point.

Please keep it friendly, and in the spirit of entrepreneurship. Over to you…

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{ 35 comments… read them below or add one }

Brett Jarman February 16, 2012 at 00:53

The argument assumes ‘the local economy’ is a fixed or limited pool. The improved productivity that should arise from international outsourcing doesn’t just improve profitability (and local spending power) but it actually enhances your ability to draw more income into your local economy.

If someone can support developing economies through fair exchange (rather than just foreign aid) and boost their own income at the same time, everybody wins.

Economies are about flow after all. There’s plenty to go around and the local contractors will inevitably benefit as business prospers anyway.

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Eddieographer February 17, 2012 at 02:18

Well said. I believe fear and ignorance keeps many away from outsourcing.
I have tried to work with local people for design. graphics and such and have
been willing to pay them more to keep the money “local” Yet time and time again
I get better results from more motivated people offshore.

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Paul February 16, 2012 at 01:27

Another way to look at it is with the question, “Is the local economy better off with or without the existence my business?” If you consider just the taxes collected on income, the answer is pretty much a no-brainer.

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Rob M February 16, 2012 at 01:41

This is all part of global capitalism which America and the west are always banging on about. Slightly back fired now that is it much cheaper to manufacture and produce goods in countries like China and India and Eastern Europe. And it’s the same for outsourcing web content. Wy should i pay someone twice as much just because they are American or British? We all play on a global playing field these days. In Britain we are now having to specialise in niche manufacturing such as McLaren Cars, Jaguar Land Rover, Bentley, BAE Systems, Burberry, Mulberry bags etc. We lead the world in providing luxury goods that consumers all over the world demand.

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Owen McGab Enaohwo February 16, 2012 at 06:52

Well if the business owner cannot afford to hire folks locally because it’s too expensive, he/she will be forced to do the work by themselves and will never be able to grow the business (<<<— essentially will be stuck in a glorified job that cannot run without them). Also the more the business owner who outsources offshore is able to make, the more he/she can spend locally and the more the government can tax them. So it's not a one-way street. Anyone who makes this argument needs to look at the entire spectrum.

@Chris I am also looking for hard statistics/numbers on how many businesses hire Virtual Assistants. Do you have any idea on where to find such data?

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Stacey February 16, 2012 at 09:39

Hi Chris

I would think that its an ideal concept. Time difference is always in the advantage for this and whilst you sleep your VA could be productive, and get work done and vice versa. Work always continues in your Business.

I guess its a “Night Shift” of some sort at a small scale though.

Thanks for the Great Content Chris. Keep it up.

Stacey Langford

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Steve Wyman February 16, 2012 at 13:45

Hi Chris

Good to see your still out there :-) Its a redundant thought and I cant imagine what John Chow was thinking.

As a truely Global world the work goes where the talent/cost is the best for the business. Bloggers do forget this is bsuiness sometimes. And anyway ALL coporations use outsourced workers or remote plants to cut down on costs. Even large american companies either wholly outsource or part outsource teh production of there products.

The affiliate marketing business – authority and Nice site – would not be viable as a business model with out outsourcing. rofits made are reinvested in our countries via taxation on earning and expenditure of salaries derived. So yes its a great thing for our econmy.

They days of us being industrial nations are very short lived now. Sure we can always specalise (Nearly all F1 design, build and development is done here in the UK for a global market) and manufacture niche or high quality goods.

@rob – I would imagine a lot of cars parts 9especially electronics) being imported though.

regards

regards

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Mike From Maine February 16, 2012 at 16:00

I could never afford to do the things I do with workers from my local economy. I outsource to outside of America and then spend my profits in my local area. No harm done.

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Gamelicker February 16, 2012 at 16:13

I think you are right Chris. The purpose of any business (including online business) is to generate profit. Internet business (affiliate marketing and other similar online income generating activities) is a numbers game. A lot of projects would not be profitable if they paid “West European and U.S.” wages to their employees. The world has changed a lot and the rise of China, India and other Asian countries is the proof that this “low cost” strategy is widely used throughout the world not only by “online” businesses but also by the “offline” or traditional ones.

Europe is a “social” continent and cannot compete to Asia, where wages are low and the quality of staff is excellent.

I think that if for instance an average salary in Ph. or India is 400 – 500 USD per month, people will be more than happy to work for 800 USD and we as employers will be satisfied as for the same work in Europe we would have to pay 3000 USD per month due to social security and other taxes. So I do not see anything bad on employing people from “developping” countries if we pay them a proper wage in line with average salary in their country. We all have to get ready for new era and look for more efficient options to get things done.

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Sam February 16, 2012 at 23:33

Well said.

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Ella February 16, 2012 at 19:22

Wow… I am a bit overwhelmed with the positive responses you got from your readers Chris. And being an offshore virtual assistant myself, this is really a positive thing. Being in this business for 5 years now, I have encountered all kinds of discrimination from all sorts of venue. Blog comments, forums, or even from clients and vas as well. But I echo everyone’s sentiments. This is like an unending debate, much like half filled or half empty glass. It depends on one’s perception.

No other offshore freelancers or business owners would want a downfall of their foreign counterparts. In fact we often hope for the opposite. Because if our “offshore” clients continue to prosper and succeed then our business will move up along the way too…

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Frank Schwarz February 16, 2012 at 20:46

Hey Chris.
Actually I get mad about this. I tried to get a local company to do a logo for a client here in Arizona. “Sure, we can do it,” and then told me $300 deposit and one pass then $25/hour for any changes.

I then out sourced it and received a great design for …$99.00

Why would it hurt to find someone to do the work elsewhere when we are all part of a global economy?
Chris, I am not able to totally go VA right now, but I would rather have a fighting chance eventually with someone there then fail with someone here.

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Martha Christie February 16, 2012 at 21:44

Hey Chris

Yet another mind blowing post – Well done!

I am a UK based virtual assistant with the majority of my clients being US based. I have outsourced some of “my own business” tasks to offshore VA’s. Some I have been happy with and some I haven’t! That’s the nature of the beast.

As far as damaging the economy with hiring offshore VA’s, I really don’t think so. As you say, small businesses can’t afford to spend thousands of $’s on large projects so it makes perfect sense to go offshore however, I don’t charge a fortune for a website (as you mentioned in your post). I do websites for $800 (or cheaper for a basic blog site) and I’m not offshore.

What does annoy me is that on some outsourcing sites offshore VA’s are bidding ridiculous amounts like $2 per hour – I think this is damaging. Some VA’s are business owners also and not just fly-by-night secretaries. They run legitimate ‘successful’ businesses and to be asked to be paid $2 I think is degrading to the VA industry. In saying that, if small business owners want to pay an offshore VA $2 an hour, that’s their decision – But from experience, the always end up paying more in the long run for work to be re-done.

Ella has got it right, she is raising the profile for offshore VA’s!

Apologies if I have offended anyone, but that’s just my opinion – You pay for what you get!

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Sam February 16, 2012 at 22:01

Hey Chris,

In terms of this type of issue you have to look at the micro and the macro. In the micro it can look like, in terms of here is the US, that money is going over seas and jobs along with it. However, in the macro, especially with bootstrapers that just isn’t the case. Small businesses are typically anywhere between 50-250 employees (on the low side) and the typical Blogger is either a one man crew or a few at best. The typical Blogger doesn’t make a big enough splash in the economic report to budge any of these numbers. A small business typically doesn’t offshore either according to the numbers.

Small businesses tend to hire locally as offshoring doesn’t make any sense. Medium to large businesses, where things may need to be done in bulk, make more sense. Then there are things that don’t make financial sense to keep local like production or manufacturing. Most of those go out of the country.

The bottom line is businesses are in business to make a profit regardless of the local economy (some of the biggest companies in the world were created during downturns afterall) and if offshoring keeps them in the black, that indirectly helps the economy.

Sam

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Jeff Mendelson February 16, 2012 at 22:30

Hi Chris,

Thank you very much for your thought leadership on this subject.

The next time someone confronts you with this, just tell them that Apple employes 60,400+ employees worldwide (http://files.shareholder.com/downloads/AAPL/1700676355x0xS1193125-11-282113/320193/filing.pdf, page 4), with more than 1/2 of that in the US alone. And they outsource all of the manufacturing and production outside the US (mainly China). Why? Because they have no choice. And this is not just because US labor is too expensive or that they’re unpatriotic, etc. It’s because there’s nowhere near-shore (US, Mexico or anywhere else in this hemisphere) where they could scale up production to the levels needed to satisfy the insatiable demand for Apple products.

AAPL currently has a market cap of $464B (http://finance.yahoo.com/q?s=AAPL) and their products are written about and desired all over the news. Take Exxon (XOM)’s market cap of $398B (http://finance.yahoo.com/q?s=XOM). How many people do you see driving out of their way to purchase Exxon gasoline, for example.

The fact of the matter is: the more that us SMBs do to make our businesses more profitable, the more we’re able to support our families, pay our mortgages, and spend hard-earned $USD right here at home; helping everyone.

Honestly, by paying a a cut-rate salary for exceptional work, the more money I have in my pocket to stimulate MY ECONOMY right here at home. Come on guys: Do you really think that you’re saving our economy by shopping at WalMart?

~Jeff

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Benny February 16, 2012 at 22:59

I believe it’s the same people that are upset all the factories are in China and that illegal immigrant workers do so much work in the US.

I’ll tell you those workers from Mexico and Guatemala do work that Americans wouldn’t do. Plus they work much harder because the wages here are so much more than what they could make back at home.

Foxconn, the factory that makes the iPhone/iPad and other electronic equipment has over 1 million people working! Their wages are a lot less than what it is here, but over there it’s good pay. The iPhone would probably cost thousands of dollars if it were made in the US. Just look at what the iPhone has done to others businesses. It has a huge ripple effect.

So I don’t see VA’s ruining the US economy. They are helping.

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Charlotte February 16, 2012 at 23:52

I love your tribe here Chris.

In my opinion, VA’s are awesome for the economy because they help Bootstrapping Entrepreneurs grow their businesses, which means that they spend more money locally.

@Martha, I totally agree with you. There are people out there that are bidding too low, but I think it is about educating everyone that if you pay your VA what they’re worth, they will work harder for you, and tend to stay with you, for as long as you need them, which means that jobs are done properly.

Cheers!

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Peter February 17, 2012 at 02:47

I am not responsible for the local economy. I am only responsible for my family, myself, and my business (in that order). I’m not opposed to hiring locally, however, I live in a state which is extremely hostile to business. The paperwork alone cost more than hiring an employee from the Philippines. Then there’s the risk of getting sued. The lawyers are like vultures, I already have to deal with them enough. Add the unions into that, the unions which are about to bankrupt the city where I live. There is just too much hassle and risk involved in hiring locally to even get to the point of discussing the cost.

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Adam Stanecki February 17, 2012 at 03:56

Chris,

Given that I was actually interviewing you on a podcast discussing this point recently you already know my point of view. :)

Beyond that, I’d like to understand why people in one country are more important than people in another? I just don’t get the “local” argument. Let’s say I employ 5 Filipino staff (and therefore help support 5 families) where I’d only be able to afford one local employee…isn’t this doing more for people?

Cheers, Adam

PS The podcast interview will be released on 8 March. Thx.

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Michelle Dale February 17, 2012 at 04:06

Great discussion Chris.

Times have changed, we are switching (since the last recession in 2008 I believe) to a more global economy – it’s shouldn’t be about “us” and “them” it should be about what we do to help and support each other to create a sustainable business and to pay our local taxes from that business, wherever we happen to be, whether it’s the USA or TimBukTu. By working together as one world united we can achieve so much more.

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Yamile Yemoonyah February 17, 2012 at 05:24

Hi Chris,

to me John Chow’s remark is simply ridiculous.

Why would we only care about ‘our own’ economy in the first place? We all live on the same planet, we all breathe the same air. There is really just one economy, the global economy (especially online!)

The future of this world is not just about securing our own jobs or making sure that only our own children will get an education and enough food on the table. It’s about ALL of us.

I really thought it was clear to anyone by now that all human beings need to work together and help each other but I guess some people just don’t get it. They don’t seem to understand that we are all interconnected and that if there is poverty anywhere on this planet, it automatically effects all of us.

Country borders are really just random lines drawn in the sand by people who came to a place, announced they ‘discovered’ it and then killed or enslaved almost anyone living there.

I know I will get an offshore VA as soon as I can afford it and I will be happy to to know that I enabled someone to put food on the table for their family.

Yamile

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Peter February 17, 2012 at 05:27

Yamile, John Chow’s remarks are always ridiculous, he does that to get attention and I believe he’s quite intentional about it.

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Wayne Edward Clarke February 17, 2012 at 08:39

I’m from Canada, a huge country with a small population. Because of this, it’s always been the Canadian way for people to move to where the work is, and for companies to hire from all across the country. This historical truth has led to us being a more mobile and international country in every way than most others; we relocate more, we travel more, emigrate more, have more immigration per capita, and do business internationally more than almost any other country. The local economy has seldom been a priority for Canadians. And we’ve benefited from all that.

I’m proud of Canada because it’s a great place to live, but I consider myself an international citizen. Most of my business is based in the USA, my customers are worldwide, and I plan on living in a different country every five years or so, in addition to traveling frequently. I’ve wanted the virtual business lifestyle since long before I heard the term; I called it continuous working vacation.

There is no doubt in my mind that it would benefit my local economy more if I strictly hired locally, so I am harming the local economy by outsourcing, but I don’t give a crap. My top priorities are myself and my family, and the local economy is way down the priority list.

Furthermore, I know what it’s like to grow up on welfare and be poor in a rich country, and it sucks pretty bad. But it’s nothing compared to the appalling hell of being truly poor in places like India or the Philippines. Most Americans would commit suicide in a week if they had to live like that. The last Filipino I chatted with online has a full-time job in a soda factory, and makes 105 pesos per day. That’s $2.46 US.

China especially has taken a lot of flak for ‘stealing our jobs’. Their government really plays hardball with other countries, and they do bend the rules as far as they can to benefit their own people, even if it’s at the expense of others. And I can’t blame them a bit. They’ve brought six hundred million people out of horrible poverty in the last twenty years, and they still have another five hundred million who haven’t been helped yet.

Anyone in a developed country who says that we should hire locally instead of outsourcing to a developing country is either ignorant of the conditions there, or is lacking in human compassion.

Besides, even if I had to pay Filipinos (or Mexicans, Or Indians, etc.) the same money as Canadians, I’d still hire them. On the average, they work harder and do a better job than Canadians, so they deserve the work more.

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Bryan Worn February 17, 2012 at 09:30

How many people in US, Australia are either migrants or descendant of migrants?

Maybe we should increase our migrant and refugee intakes and then we could employ them within the country and all those who object to outsourcing would be happy.

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Suhaili February 17, 2012 at 12:37

Personally, I’m a firm believer in the offshore outsourcing simply because like you said, small businesses are bootstrapping here and there (I wouldn’t deny that I’m one of them). It’s not just small businesses do offshore outsourcing, big companies are doing the same thing. It’s just that we didn’t hear much from the big companies talking about offshore outsourcing. I know this because one of the public listed company in Malaysia did this.

In my case, I’m intending to do the offshore outsourcing because workers here in Malaysia didn’t even have the skill that I need and their English SUCKS. I don’t care whether they graduate with CGPA 4.0 but if their English sucks, they don’t bother to learn and improve themselves and most importantly, they don’t have the skill that I need, I might as well do it myself or outsource it offshore. I don’t want to waste the company resources to hire talentless and useless brats. After all, my business is an international business and English is a must.

Also, it is my dream to build a virtual, multinational organization so I’m not limiting my business to hire locals only.

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Garry February 17, 2012 at 18:45

Very good points made by the commenters above, but at an even more general level I’d like to ask “why should we even be bothered about the potential issue of not supporting our local economy”? Our civilisation has chosen globalisation as the way forward and it has massively benefitted everyone overall.

Many people seem to criticise offshoring just because of xenophobia. Who is to say that a western worker is worth 10 times as much as an Asian worker?? I’d say by their work standards and attitudes that it should almost be the other way around!

In fact the gap is continually narrowing because it is unsustainable. The pound, euro and usa dollar are collapsing now that the world has realised the western wealth was all a big ponzi scheme based on worthless pieces of paper, and that they haven’t actually been creating anything of value for years!

Chinese wages are rising fast, and factories are moving to the poor western provinces or to poorer countries such as Indonesia, where the cycle will begin again there.

I don’t feel the slightest bit of guilt in paying money to Asian workers instead of local workers. I use both depending on the circumstances. I’ve noticed that whenever I advertise a project or job, that it’s very rare for English people to apply, yet I get hundreds of applications from very keen Asians. And I’m talking here about UK based vacancies that aren’t open to offshore workers. If local people want to be getting more work then they need to change their attitudes. They will be forced to do so eventually.

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Wayne Edward Clarke February 18, 2012 at 07:03

Another point; Though I’m not American and I don’t hire any workers from the USA, all of the internet services I use are American companies; PayPal, e-Junkie, Amazon, Lulu, Smashwords, Barnes&Noble, my website host, my email services, Facebook, Twitter, MySpace, Yahoo!, Google, YouTube, even Visa, MasterCard, Interac, Microsoft, and CNN. All the good internet sites and services are American, I use these companies’ services or products every day, and they make good money off me. Also, almost all the movies I watch are American, as is 2/3 of the music I listen to.

This is also outsourcing, even if they don’t call it that, so the Americans have nothing to complain about in that regard.

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Chris C. Ducker February 18, 2012 at 20:46

Hi Everyone

I must say that some of these comments have blown me away.

Not to mention the fact that I absolutely expected some negative comments, too. Yet, haven’t seen any. Amazing.

It seems that this community of smart, savvy entrepreneurs is BANG ON when it comes to whats best for their businesses, their families and what life is all about.

Thanks to all for contributing thus far.

Over to you all – again… :-)

C

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Justin February 21, 2012 at 01:13

Hey Chris…great post.

I’m not terribly surprised with the overwhelming support (or at least agreement) with outsourcing…I think it has much to do with your audience and probably the IM community in general. You WILL start getting some much more negative comments, I’m sure, if some anti-outsourcing community or group starts linking in and commenting, hehe.

Sort-of uncool for someone to hammer your right before your BlogWorld presentation, eh? That sounds a bit rough…

I think that many of the negativity surrounding offshore outsourcing to places like the Philippines has to do with a bit of narrow-mindedness. (Such as a brother/cousin/parent losing their job to a company taking the work offshore) The broader scope of what’s happening is often missed. It’s a bit depressing to hear the US president rattling off about how he wants to penalize those that are going offshore…really not cool.

For those that have more legitimate arguments about going offshore, their arguments are often around the QUALITY of the work. If you take that argument away (let’s assume the same job can be done by a VA in the Philippines as can be done by an American in the US) that argument doesn’t hold water.

That being said…there ARE things that are better handled, on average, by someone in the US as opposed to someone in the Philippines. It’s not that you can’t find ANYONE in the Philippines to do it…it’s just that it might be much harder to find the same quality level as you might find, on average, in the US, UK, etc. (Note: I live/work in the Philippines) For those specific situations…I tend to do some “offshore outsourcing” to the US! :-)

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Anshul February 21, 2012 at 06:01

Very relevant post Chris. I work with quite a few offline clients to build their online presence and rely a fair bit on outsourcing to get the work done quickly and efficiently. Recently I found myself in a comical (& rather ironical) situation where one of my clients read one of my posts on outsourcing on my blog, dumped my services and starting outsourcing all of the work herself!

I live in Australia and a lot of the small business owners I work with do feel that they get charged way too much for simple services by local companies and I can offer them the services for a fraction of the cost with outsourcing which keeps all my clients happy.

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The BizzMark February 23, 2012 at 00:10

Who said having an offshore source would sprout $hit to local economy? The President. Screw him who’s rattling at me going offshore.

Well, I’m The BizzMark. Stands for business market. THEE business market. So Im theexpert for my business market, not the president.

I MAKE MY ECONOMY RUNNING 24/7, EVERYDAY INCLUDING HOLIDAYS, at a cost of having 1 local employee who could work top 9 hours per day. hows that? it doesn’t drive local economy, huh?

Any dumb ass fella told me to stop it. He can forget it, because I’m doing it.

So, HELL YEAH!!!! offshore outsourcing drives local economy and screw the president. hes not my president. Got nothing to do with me or what so ever.

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Tet Gambito February 26, 2012 at 19:30

Great post and equally great comments!

Most of what I had wanted to comment on have already been amply put forward by the comments before this. Local/foreign, parochial/global, geographic boundaries dissolving, living in one space ship, under-developed/developed economies, etc.

I wish to react to the statement of @Martha about:

“What does annoy me is that on some outsourcing sites offshore VA’s are bidding ridiculous amounts like $2 per hour – I think this is damaging.”

People do get annoyed when something seems to be out of synch with their own perception or notions of what is “just and fair.” To those that work and live in a wealthy and progressive economy, $2/hour is unfair, and to say the least, downright oppressive. But as someone has pointed out; that rate is very close to the daily wage of a factory worker in the Philippines.

A student that helps me get my online tasks done gets paid $2/hour. I don’t have that much work for her; but the dollars that she has accumulated in her PayPal account have allowed her to buy online some of those fancy contact lenses. Because of that, she has become some sort of celebrity among her classmates. She is still in school but she is already able to earn dollars! How much more when she graduates from her HRM course?

In due time, the law of supply and demand will kick in when we all learn what outsourcing really is. At the moment, we seem like blind persons trying to discern the elephant.

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Janine Ogg March 15, 2012 at 07:30

Hey Chris,

Great post and thanks to everyone who has contributed to the discussion. This is something I feel strongly about as I do believe in supporting my local economy where ever I can, and that’s pretty much the crux of it. If I can find someone awesome and affordable locally, I will always endevour to work with them first. If not, I feel great about giving that opportunity to others, no matter where they are from. I live in small town New Zealand and sometimes there simply not the people or services available at the quality I seek. On the flip side, I see a great opportunity for some of our local businesses here to move into this space themselves, and I make an effort as a business coach to encourage them to get in amongst it which I see as a great way to diversify and strengthen our local economy.

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Stephen Miracle March 27, 2012 at 12:18

I am a professional web designer who has built hundreds of websites for businesses and am not threatened at all by any designers outside of the U.S. Really, I encourage their presence.

Because I use them and they have greatly increased my business potential and also minimized costs for my clients.

Sure, there are some businesses who will use your services, eLance, or oDesk to build a website, but there are many more that wont. They need the security and trust built in a relationship and thats where I come in. Instead of designing every detail of every site, I now become the project manager and outsource the website to people that I trust. This means that I can handle 20-30 projects a month whereas before I can handle only 3.

Outsourcing is the only way that I can do this because the margins are good.

Small business owners can only afford so much for web design and Internet Marketing services. As a business owner that focuses on the local marketplace, I would say that outsourcing has been one of the single biggest boosts to my business potential… and you can quote me on that Chris :)

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Rosie Shilo August 12, 2013 at 14:12

I find that there are many good points here but where you source your support from depends on a couple of factors.

If you want:
1. A VA who can do the job at hand because they have the skills
2. A VA who depends on your work and wants it to be amazing so they can continue to work with you
3. A VA who will treat you well and expected to be treated well in return
= then it doesn’t matter where you go. You’ll hit and miss globally.

Plus pick one of the two sets below…

If you ALSO want:
1. A VA to support your business as a team member who is 100% fluent in your language and lingo;
2. A VA who runs their own business in your country, so understands about your business culture and any issues you’d be facing
3. A contractor who must abide by the same business law as you (consider your IP)
4. A VA who could manage your offshore VAs for you
= you should go on-shore.

OR If you ALSO want:
1. A VA who is cheap
= you should go offshore.

What I’m saying, as an Aussie VA who costs quite a bit but has plenty of clients, it’s not about economy or bottom dollar – it’s about what you actually want to achieve from the relationship.

I’d be interested in hearing more factors.

Cheers
Rosie Shilo

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