Entrepreneurial Outsourcing – Tips from the Trenches!

by Chris C. Ducker · 17 comments

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Over the last couple of Monday’s, myself and Dan Andrews have been talking about different aspects of the Virtual Business Lifestyle concepts, or the VBL CORE4 as I call them. In week 1 we covered Virtual Entrepreneurship, last week it was Passive Income and so, here we are for the third Monday in a row (and you’re still coming back – amazing!!! LOL) to talk about a subject that we are both super passionate about – Outsourcing, specifically entrepreneurial outsourcing.

As some of you will no doubt already know, I am the owner of an outsourcing services provider company, based in the Philippines, with almost 250 people working for me (and their respective clients worldwide) full-time. I’ve been in the business close to ten years and I’ve trained thousands and thousands of virtual workers. I love this industry and everything regarding working with virtual staff.

Dan attests the use of entrepreneurial outsourcing, and working with virtual assistants in his business to the ultimate growth of his company and everything else that happens to him as an entrepreneur. In this video, amongst other things we discuss:

  • The importance of working with VAs to grow your business.
  • How to train VAs to maximize their productivity.
  • Brainstorming on new business ideas together.
  • My Virtual Staff Finder service and some of the top internet marketers and pro-bloggers that have used the service to find their virtual assistants.
  • How I removed myself from the service and WHY I thought it as important to do so.
  • Why entrepreneurial outsourcing should not be overlooked, regardless of company size.
  • Lots more stuff!

Outsourcing to many people that visit the VBL Blog is not a new subject. Whether you heard about it through the pages of the 4-Hour Work Week, or on this blog (or anywhere else for that matter!), the most important thing is that you know about it, and what it can do for you as a business owner.

If you have absolutely any questions at all on the subject of entrepreneurial outsourcing, please jot them down in the comments section below. I’m more than happy to help. Next Monday will see the final part of this video series, where we’ll be talking about Super Mobility!

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{ 17 comments… read them below or add one }

Tracy Baker May 16, 2011 at 21:22

Chris you guys are so entertaining and informative … loved the post :D

Absolutely love the clarity you have with your business Chris I think it’s so important to have that and be able to back it up – there are many entrepreneurs who flit from one idea or strategy to the next and don’t follow through – fab content as always :-)

Reply

Chris C. Ducker May 16, 2011 at 23:47

Hi Tracy

Thanks so much for the kind words. Super nice of you.

The secret to clarity is just simply knowing what you do well, and staying away from the things that you’re not so fantastic at. For example, at Live2Sell we are remarkable when it comes to B2B lead generation services. I believe we’re the BEST in our medium-sized space. However, we’re not so hot on the slightly more ‘hard core’ cold calling, so we stay away from it.

Clarity is a wonderful, beautiful thing, and I am happy you sense this in the way I personally approach things. Trust me, its not by luck…!!!

C

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Martha Christie May 16, 2011 at 23:20

Another truly awesome video with lots of valuable information.

Chris – You are on my ‘to-do-list’ for a VA – I’ll be coming to you soon ;)

I agree that the word ‘outsourcing’, although relevant, should in fact be ‘team building’ because, in effect the entrepreneur is building a team.

Although I am a UK based VA, the majority of my clients are US based and are more than happy to have me as part of their team. The same applies to VA’s in the Philippines. I have some clients whom I have been a VA to for a little over a year and a number of clients who have been with me for over 6 months and who continue to come to me for the odd project. I never ‘just disappear’ on them – I ensure backups are in place and their work is covered so that they are not let down. I am always at the end of the phone for emergencies (my clients like this extra security).

You need clarity between VA & client and I feel this is just the start of building the relationship.

For the entrepreneur who use Virtual Staff Finder, they can feel safe in the knowledge that they will be getting one of your ‘hand picked’ VA’s.

Looking forward to your next video – It’s just a shame they are coming to an end!

Take care
Martha

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Chris C. Ducker May 16, 2011 at 23:51

Yes, the entrepreneur IS building a team. Good point, there.

I feel the same way on the ‘coming to an end’ comment. I feel as if me and Dan have so much entrepreneurial chemistry that we could even do a regular weekly show… But, hey, we are also busy running our own businesses – but, you never know – maybe in the future we’ll team up on something again.

Good for you on ‘being there’ for your clients. This entire industry is a SERVICE related industry, and when you run that type of business you DO need to be ‘available’, or at least have additional manpower in place to cover things when you aren’t.

Thanks for the great comment, Martha.

C

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Damian Thompson May 16, 2011 at 23:45

Agreed with not using the term ‘outsourcing’ in this context. I prefer remote employees or remote staff. Be it programmers in Belgrade, sales or marketing services in multiple countries, etc.

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Chris C. Ducker May 17, 2011 at 02:59

Hi Damian

‘Remote Employees’ and ‘Remote Workers’ are being used more and more.

Its a global economy, as mentioned in this video. Times are a changin’….

Thanks for the comment, bud.

C

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Rob Cubbon May 17, 2011 at 01:30

Just thought I’d drop a line to say I loved this one as well. I’m really glad you got to “plug” the Virtual Staff Finder business. I understand you don’t want to bang on about it too much but I’m seriously interested in this part of your business, Chris, and I was fascinated to hear you talk about it. Awesome stuff!

Reply

Chris C. Ducker May 17, 2011 at 02:51

Hi Rob

Thanks for the input, buddy. Appreciated.

Yes, obviously, I am very proud of Virtual Staff Finder. I built it up from scratch with a very clear picture in mind as to how I was going to launch it, build it, market it, and eventually ‘step away’ from the day to day side of the business. I currently spend around 2 hours a week on this business. Most of it on consultation calls, and meeting with my project manager.

Glad you enjoyed the video, mate.

C

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Erica Hann May 17, 2011 at 17:14

More food for thought. I’m really enjoying these, thanks Chris & Dan.

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Chris C. Ducker May 17, 2011 at 18:22

Glad you’re liking them, Erica.

Sadly they’ll be coming to an end next Monday – but, lots more stuff planned in the upcoming weeks, promise!

C

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Sam Wilson May 18, 2011 at 11:09

Chris

Another awesome video dude. Man I wish I was there with you two when you were shooting these videos. I bet it was awesome fun.

I cant wait to see the final episode, and like most others I am said to see it closing as a series!!

Thanks dude. And thanks to Dan too. You guys are great..

Sam

Reply

Chris C. Ducker May 18, 2011 at 14:12

Thanks, Sam!

Yes – we’ve had a blast over the last few weeks catching up on these and looking back at the fun we had putting them together, my friend.

I think I can speak for both myself and Dan when I saw we appreciate all the kind words and support on the series. Its been awesome.

Thanks, again.

C

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Burton Kent May 21, 2011 at 01:43

Hi Chris,

I’m planning on hiring a VA for a customer support position. Can you suggest some options for them to call people in the US? If possible I’d like something that gives a “reasonable” caller ID so people don’t freak out when some strange number in another country calls them.

Thanks!

Burton

P.S. Thanks for your posts – found you through a link from Tyrone to the post on costs of hiring a VA. That was particularly useful.

Reply

Chris C. Ducker May 22, 2011 at 16:13

Hi Burton

That’s a tough one. The home based VAs that I know ten to use Skype, with Skype Out enabled to make outgoing calls.

I’m not sure I’d Skype enables a caller ID to be programmed for this. I think if you have a Skype In number, it might do. Worth checking out…!

Good luck.

C

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Martha Christie May 23, 2011 at 01:11

Hi Burton

I had a US based client (I am UK based) who set up a US Skype account which allowed me to call his clients on a regular basis.

The only thing that would have shown that I was not US was my accent lol (Scottish). But then again, when does that matter these days.

My client just added credit to the account every now and again when it got low.

Hope this helps.
Martha

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Adam Stanecki May 23, 2011 at 06:04

Brilliant work, gents!

The word “outsourcing” brings with it a negative connotation in the minds of some. The move to new terminology like “virtual staff” will open the industry up to new people. I think this will be massively beneficial to all concerned. I can’t wait to see what the future holds for businesses building global teams.

Cheers, Adam.

Reply

Chris C. Ducker May 23, 2011 at 17:03

Thanks, Adam.

Hence……… Virtual Staff FINDER! :-)

Appreciate your feedback and insight, as always, bud.

C

Reply

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