http://www.chrisducker.com/2009/08/01/how-to-cultivate-the-perfect-team-leader/ Entrepreneur, Outsourcing CEO, Author, Blogger, Husband & Dad! Fri, 28 May 2010 11:43:52 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.chrisducker.com/2009/08/01/how-to-cultivate-the-perfect-team-leader/comment-page-1/#comment-21 Chris C. Ducker Fri, 30 Oct 2009 04:37:58 +0000 http://www.chrisducker.com/?p=1#comment-21 @ Simon – Thanks for commenting. Yep, its a tough one here. However, it can all start right at the beginning with the agents. Its the way you hire them, sell them on a career with the company, build their confidence and professionalism. It takes time, effort, energy and a little money in regards to investing in the right bright sparks when you see them. But, be patient, my man, they will come along. What company are you with…? If you dont mind me asking… @ Simon – Thanks for commenting. Yep, its a tough one here. However, it can all start right at the beginning with the agents. Its the way you hire them, sell them on a career with the company, build their confidence and professionalism. It takes time, effort, energy and a little money in regards to investing in the right bright sparks when you see them. But, be patient, my man, they will come along. What company are you with…? If you dont mind me asking…

]]> http://www.chrisducker.com/2009/08/01/how-to-cultivate-the-perfect-team-leader/comment-page-1/#comment-19 Simon Roadell Fri, 30 Oct 2009 02:26:11 +0000 http://www.chrisducker.com/?p=1#comment-19 I agree with almost everything you mention in this article, Mr. Ducker, however, I believe that in this industry (call center) sometimes its very hard to find quality agents to turn into team leaders. Can you suggest anything to help combat this? Or are we just going to have to accept that REAL professionals are few and far between in this industry here in the Philippines? I agree with almost everything you mention in this article, Mr. Ducker, however, I believe that in this industry (call center) sometimes its very hard to find quality agents to turn into team leaders. Can you suggest anything to help combat this? Or are we just going to have to accept that REAL professionals are few and far between in this industry here in the Philippines?

]]> http://www.chrisducker.com/2009/08/01/how-to-cultivate-the-perfect-team-leader/comment-page-1/#comment-6 Chris C. Ducker Thu, 08 Oct 2009 11:16:09 +0000 http://www.chrisducker.com/?p=1#comment-6 @Matthew - Hope it does help you in some way - here's another good post on motivating small teams. Check it out at http://tinyurl.com/ya8pphq @Matthew – Hope it does help you in some way – here’s another good post on motivating small teams. Check it out at http://tinyurl.com/ya8pphq

]]> http://www.chrisducker.com/2009/08/01/how-to-cultivate-the-perfect-team-leader/comment-page-1/#comment-2 Matthew Wright Wed, 07 Oct 2009 19:09:00 +0000 http://www.chrisducker.com/?p=1#comment-2 Excellent article, Chris. Thanks for reposting it. I am not in the outsourcing business, however, I do work with a number of small teams, so this was an enjoyable read. Thanks again. Excellent article, Chris. Thanks for reposting it. I am not in the outsourcing business, however, I do work with a number of small teams, so this was an enjoyable read. Thanks again.

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